I put in the PIN but my number won't port because my PIN isn't correct. I sign up for another cell provider, put in their SIM card, have a temp phone number to use. I'm sick of it and I start to yell when I'm on the phone with them. When I try to make outgoing calls they are also redirected to their customer service. Suddenly, I can't call my voicemail because, when I do, my call is redirected to their customer service department. She removed my old phone and promised to get things fixed.īy the end of December nothing has gotten fixed and I'm getting their notifications daily. She verified my current phone is indeed VOLTE compatible and repeated that in front of my adult son so I had a witness. I called right back, up the tiers, another CO person, she said the problem is because my old phone (that wasn't VOLTE compatible) was on my account - since it's tied to my account that's why I'm getting notifications. I called them again, up the tiers, another CO person that called their other CO people liars, my phone wasn't compatible and I had to get another phone. That CO person verified my phone was compatible, promised to get things fixed, and to stop the notifications. I called Net10 again, went up through the tiers to CO again. I continued to constantly get their "Update your phone" notifications. There is no accountability with how we are treated by many of these companies. The website has no local number so I sent an email. I took my chances and said please transfer me. I then asked for someone in the United States, (at Net10) but she advised me there was a chance I would be disconnected. I asked to speak to a supervisor and that made matters worse.
#Add net10 airtime technical support verification
He sent a third, but each time I was not able to receive the verification code in the time allotted. I then received a second, but again it did not arrive until almost 6- 8 minutes later and he would not honor that one either. But, I was told the first was no longer valid because the time ran out. Almost 6 minutes later the first one came. They said they would first need to verify me via email by sending me a verification code.
Since they would not allow me to be reactivated, I then asked to use my bonus points that I earned. DO NOT USE THIS COMPANY'S SERVICE!!! I really hope I don't have to call these ** again to get my phone number released. I wasted my ENTIRE DAY, LITERALLY trying to get the issue taken care of for nothing! If I could give negative stars I would. I have ** kids & a disabled father I take care of and need to be able to use ALL functions of my phone in case of an emergency or whatever! I'll take the loss on what I just paid and will be going with a different provider in the morning. I don't have time to sit on hold for hours on end to be hung up on nor do I have the patience to deal with not being able to make or receive calls when I just paid for another months service. WTF!! Mind you at this point the first thing I asked her when she got on the line was not to hang up on me or put me on hold, before even letting her know the problem I'm having, like I already had several times today, this was my request!
THREE times I got a call back and was in the middle of speaking to someone and got hung up on!! Fourth time I called (6th time all day), got a call back, and the lady (who I could barely understand) was troubleshooting my phone and I got put on hold then prompted to hold for "more than 30 minutes" or receive a call back. Had to go to my dad's so I hung up and called again when I got to his house.same thing! Was on hold until I had to leave to pick my kids up.
0 kommentar(er)
